Kevin 
O'Donnell

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• Tropical Storm Henri commencing on the 20th of August 2021

• Hurricane Ida commencing on the 27th of August 2021 and ongoing

• Tornado outbreak affecting Kentucky, Arkansas, Illinois, Missouri and Tennessee in the period 10th and 11th of December 2021

• Deployment:  start date 7/27/2021 end date 1/14/2022

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List of General Duties Preformed and Responsibilities While on Assignment:

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• Investigated and evaluated all relevant facts to determine coverage, and cause of loss to damaged property. 

• Conducted inspections of all areas of dwellings and/or other structures by means of third-party vendors.

• Established timely and accurate claim estimate and set appropriate reserves.

• Negotiated and conveyed claim settlements.

• Drafted denial letters, FRC letters, and other complex correspondence.

• Maintained an effective diary system and documented claim file activities in accordance with established procedures. (Software NextGen)

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Crawford and Company

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Deployment: Start date 9/27/2022 End Date 11/11/2021

 

Position: File Reviewer/ Remote

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• Hurricane Ian commencing on the 27th of September

• Reviewed estimates written by independent adjusters.

• Reviewed claims for both Florida Penn and Edison.

• Acted as liaison between Claims Reviewers and Claims Management.

• Reviewed claims for QA standards to ensure clam estimates were within the client’s estimating guidelines.

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